Terms and Conditions
Welcome to Zen Clay Studio. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our handcrafted teaware products.
By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. About Us
This website is operated by Zen Clay Studio. For any questions regarding these Terms, please contact us at:
- Email:
liuxiaofa1984@gmail.com
2. Products
All items sold by Zen Clay Studio are handcrafted Yixing teaware, including teapots, cups, and accessories.
- Product Variation: Due to the nature of handcrafting, each piece is unique. There may be slight variations in size, color, texture, and finish between the product photos and the actual item you receive.
- Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
- Accuracy: We strive to display accurate product information, but do not warrant that descriptions, colors, or other content on the site is error-free.
3. Pricing and Payment
- Pricing: All prices listed on our website are in USD and are subject to change without notice.
- Payment Methods: We accept payments via PayPal, credit card, and other payment gateways available at checkout. All payments must be made in full before your order is processed.
- Taxes: Customers are responsible for any import duties, taxes, or customs fees that may apply to international orders.
4. Shipping and Delivery
- Processing Time: Orders are typically processed within 3-5 business days after payment confirmation.
- Delivery Time: Shipping times vary by destination and shipping method chosen at checkout. Estimated delivery times are not guaranteed and may be affected by customs processing, weather, or other factors beyond our control.
- Shipping Address: It is the customer’s responsibility to provide a correct and complete shipping address. We are not liable for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.
5. Returns, Refunds and Exchanges
Please refer to our separate Refund and Returns Policy for detailed information on returns, refunds, and exchanges.
6. Intellectual Property
All content on this website, including text, images, logos, product designs, and other materials, is the property of Zen Clay Studio and is protected by international copyright laws. You may not reproduce, distribute, or use any of our content without our prior written permission.
7. User Conduct
You agree to use our website only for lawful purposes. You may not:
- Use the site in any way that may damage, disable, or impair the website
- Attempt to gain unauthorized access to any part of the site, other accounts, or server systems
- Transmit any harmful or malicious code, including viruses or malware
8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on the website. Your continued use of the site after changes are posted constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email:
liuxiaofa1984@gmail.com